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Products sold by Oil Vape Gear are made with quality and integrity. In the unlikely event you need to return an item you’ve purchased on this website; we will gladly accept your return within 30 days from the order ship date. If you purchased the same product from another retail store or e-commerce site, please contact that retailer for details of their return policy. For returns on purchases made through this website (oilvapegear.com), you may follow the guidelines and noted provided below.
A complete return address and your order number must be on the outside of the package. This may be written or on the return shipping label. Include a copy of the packing slip included in your shipment and write your reason for returning on the packing slip. If you do not have your original packing slip, include your order number, name, address, phone, and email so we may contact you with any issues that may arise. Use a shipping courier that provides shipment tracking. Oil Vape Gear will not be held responsible for return shipments that are lost and are untraceable through the chosen shipping courier.
– Merchandise damaged by abuse, misuse, normal wear and tear, or lack of reasonable care is not returnable at any time after purchase. – Merchandise must be in new, unused condition and in its original packaging with all included components. Returns with missing components, missing original packaging, in used condition, or with incorrect components will not be accepted for refund. These packages and their contents will be destroyed and will not be returned to sender. – Engraved or customized merchandise cannot be returned or exchanged. – We do not accept C.O.D. deliveries. – For the safety of our employees, any package received without a return address and order number on the outside of the package will be destroyed, and Oil Vape Gear will not replace or reimburse for the contents of the package. Thank you for your cooperation. – Merchandise returned without reason is subject to a 20% restocking fee.
If you have any questions, please email firstname.lastname@example.org. Include “Oil Vape Gear Returns” in the subject of your e-mail and your name and order number in the body of the e-mail.
Return Processing: Please allow up to two weeks from the day it is received to process your return. Refunds will be processed to the form of payment used on the corresponding order. For credit card refunds, allow up to two billing cycles for the credit to appear on your statement. If you return a product purchased with a check or money order as payment, a check will be issued and mailed to you within two weeks of receipt of returned product. Refunds will include product and sales tax amount only. In the event that an incorrect item was shipped, if merchandise is defective, or if products were damaged in transit, we will also include shipping charges in your refund.